Information Technology and Automation Co.
After-sales service & field operations
ITACServ brings service requests, technicians, service center and delivery into one system, so your team knows where each request stands and what comes next.
Record the service request, customer and equipment details.
Assign the visit to a technician for field service.
Track repairs carried out at the service center.
Record the completed work on the service request.
See the workflow in a demo ↗See how the office, technician, service center and delivery team complete and document the service.
Customer history, devices, warranties and previous requests are available to the agent.
Schedule technician jobs by area and day.
Capture diagnosis, parts and photos in the technician app.
Collect the signature, or record why the visit could not be completed for rescheduling.
An intake receipt and QR label for the device.
Scanning the QR opens the device’s service order.
Warranty rules and invoice dates determine coverage; parts are linked to the order.
Partners follow requests and contact the team through their portal.
Group delivery orders by area.
Assign drivers or delivery companies and prepare run sheets.
Track stops, collections and failed-delivery reasons.
Settle cash and goods at the end of the round.
ITACServ
Customer history, devices, warranties and previous requests are available when opening a service request.
Schedule by area and day. Record diagnosis, parts, photos and customer signatures through the app.
Give each device an intake receipt and QR label that opens its service order when scanned.
Determine coverage from warranty rules and invoice dates, and link used parts to the service order.
Assign responsibility, transfer tickets and follow progress against service-level policies (SLA).
Collect and return devices on dealer rounds. Let partners track requests and contact your team through their portal.
Group orders by area and assign your drivers or delivery companies. Follow stops, record failed-delivery reasons and settle cash and goods at the end of each round.
Built for appliance and electronics dealers, service centers, and businesses that collect devices from shops or deliver to customers.
We support your team with a complimentary warranty of up to one year, priority-based technical support, and a portal where you can track your request from submission to resolution.
Walk through a service request with us, from the office and technician to the service center and delivery.
Request a demo